Delivery policy

WHAT TYPES OF DELIVERY ARE POSSIBLE?

Our delivery methods for items sold and shipped by OFFSTAGE: 

Each order placed before 11:50 a.m., excluding weekends and public holidays, can be shipped the same day. After 11:50 a.m., the order will be prepared and shipped the next business day. 

During periods of new releases, restocking or possible promotions, preparation and shipping times may be slightly extended. We do everything we can to deliver to you as quickly as possible. 

If you order multiple products and a product is no longer available, we will contact you to evaluate available options, such as waiting for restocking, partial shipment, or a partial or full refund, whichever you choose.

The delivery times below are indicative average delivery times for items available at the time of ordering. 

For items not available or printed on demand, the delivery time is announced in the product sheet concerned. 

🇫🇷 France: 

 

🇧🇪 Belgium, 🇱🇺 Luxembourg: 

 

🇪🇸Spain, 🇳🇱 Netherlands: 

 

🇩🇪 Germany: 

 

🇬🇧 UK: 

 

🇨🇭 Switzerland: 

 

Other European countries: 

 

🇺🇸United States, 🇨🇦 Canada: 

 

🇫🇷 DOM-TOM: 

 

🌏 Rest of the World: 

 

Delivery types for items shipped by our partners:  

For products shipped by our partners, refer to their shipping policies here . 

Delivery terms for orders including items shipped by OFFSTAGE and by our partners:

To learn more about delivery arrangements with multiple shippers, click here . 

WHAT ARE THE RETURNS POLICIES?

In order to make a return and your refund, we invite you to send us your request in writing to the email address serviceclient@offstage.fr , then to return your products to us within 1 month following the date of receipt. of your package to your delivery address. 

The return costs linked to the right of withdrawal are your responsibility. 

Upon receipt of the products and confirmation of their good condition, we will reimburse you, directly to the payment method used for the purchase. 

Have you ordered a textile product and finally want to change size?

Please send your request by email to our team in order to be contacted: serviceclient@offstage.fr . 

A question about your order?

Check out our FAQs. Our customer service can also be reached by email at serviceclient@offstage.fr or by telephone at 01 86 47 80 04 from Monday to Saturday from 11 a.m. to 7 p.m. 

Our customer service team won't be available every Monday, from the 29th of July to the 31st of August. 

We thank you for your understanding.